Terms and Conditions

Last Updated: December 6, 2025

Welcome to Healthcare Service Management Platform. These Terms and Conditions ("Terms") govern your access to and use of our mobile application and services. By accessing or using our platform, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our platform.

1. Acceptance of Terms

By downloading, installing, accessing, or using the Healthcare Service Management Platform application, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Healthcare Service Management Platform.

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on our platform and updating the "Last Updated" date. Your continued use of the platform after such changes constitutes your acceptance of the modified Terms.

2. Eligibility

To use our platform, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding contract
Provide accurate and complete registration information
Not be prohibited from using our services under applicable law
Reside in a jurisdiction where our services are available

If you are using our platform on behalf of a minor, you represent that you are the parent or legal guardian and accept full responsibility for their use of the platform.

3. User Account and Registration

3.1 Account Creation

To access our services, you must create an account by:

Providing a valid mobile number
Verifying your mobile number through OTP authentication
Completing your profile with accurate personal information
Creating and maintaining secure login credentials

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach
Ensuring your mobile number remains active and accessible
Logging out from shared or public devices

3.3 Account Information

You agree to:

Provide accurate, current, and complete information
Update your information promptly when it changes
Not impersonate any person or entity
Not create multiple accounts for fraudulent purposes
Not share your account with others

4. Services Provided

Healthcare Service Management Platform provides a digital platform that enables users to:

Doctor Consultancy Booking: Search, browse, and book appointments with verified healthcare professionals
Lab Test Booking: Find diagnostic laboratories, view test prices, and schedule lab tests
Insurance Plan Exploration: Compare and explore various health insurance plans
Payment Processing: Make secure payments through integrated payment gateways
Profile Management: Manage personal information, appointments, and payment history
Notifications: Receive real-time updates about bookings, appointments, and services

We act as an intermediary platform connecting users with healthcare service providers. We do not directly provide medical services, diagnoses, treatments, or insurance products.

5. User Responsibilities

5.1 Appropriate Use

You agree to use our platform only for lawful purposes and in accordance with these Terms. You agree NOT to:

Violate any applicable laws, regulations, or third-party rights
Use the platform for any fraudulent or malicious purposes
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the platform's functionality
Upload viruses, malware, or any harmful code
Scrape, data mine, or extract data from the platform without permission
Reverse engineer, decompile, or disassemble the application
Use automated systems or bots to access the platform

5.2 Medical Information Accuracy

You are responsible for:

Providing accurate medical history and health information
Updating your health profile when your condition changes
Disclosing all relevant information to healthcare providers
Not relying solely on platform information for medical decisions
Consulting qualified healthcare professionals for medical advice

5.3 Appointment Attendance

When booking appointments, you agree to:

Attend scheduled appointments on time
Notify providers in advance if you need to cancel or reschedule
Follow the cancellation policy of the respective service provider
Respect the time and resources of healthcare professionals

6. Booking and Cancellation Policies

6.1 Booking Process

When you book a service through our platform:

You enter into a direct contract with the service provider (doctor, lab, or insurance company)
You agree to the provider's specific terms, fees, and policies
Booking confirmation is subject to provider availability
We reserve the right to refuse or cancel bookings that violate our policies

6.2 Cancellation and Rescheduling

Cancellation policies vary by service provider:

Doctor appointments: Cancellation must be made at least 24 hours in advance for a full refund (subject to provider policy)
Lab tests: Cancellation policies vary by laboratory; check specific terms before booking
Insurance plans: Subject to the insurance company's cancellation and cooling-off period policies
Late cancellations may incur fees as determined by the service provider
No-shows may result in full charge or loss of booking privileges

6.3 Refunds

Refunds are processed according to the service provider's refund policy
Refund timelines typically range from 5-10 business days
Platform service fees may be non-refundable
Refunds are credited to the original payment method
We are not liable for provider-related refund delays

7. Payment Terms

7.1 Payment Processing

Our platform uses integrated third-party payment gateways to process transactions:

All payments are processed securely through PCI-DSS compliant gateways
We accept credit/debit cards, UPI, net banking, and digital wallets
Payment confirmation is sent via email and in-app notification
Transaction receipts are available in your payment history

7.2 Fees and Charges

Service fees are clearly displayed before booking confirmation
Prices are subject to change without prior notice
Applicable taxes and charges are added to the total amount
Platform service charges or convenience fees may apply
You are responsible for all charges incurred through your account

7.3 Payment Disputes

In case of payment disputes:

Contact our support team within 7 days of the transaction
Provide transaction details and reason for dispute
We will investigate and respond within 15 business days
Chargebacks may result in account suspension pending investigation

8. Healthcare Provider Information

We strive to provide accurate information about healthcare providers, but we cannot guarantee:

The accuracy, completeness, or timeliness of provider profiles
The quality, safety, or outcomes of services provided by third parties
The availability of providers at all times
That provider credentials are current and valid (though we verify during onboarding)

Healthcare providers are independent contractors and not employees or agents of our platform. We are not liable for their actions, omissions, or the quality of services they provide.

9. Insurance Plans

Insurance plans displayed on our platform are offered by third-party insurance companies:

We act solely as a facilitator and do not underwrite insurance policies
Insurance terms, coverage, and benefits are determined by the insurance provider
You must carefully review policy documents before purchasing
Claims, coverage disputes, and policy servicing are handled by the insurance company
We are not responsible for claim denials or coverage limitations
Premium amounts and policy terms are subject to the insurer's approval

10. Intellectual Property Rights

All content on the Healthcare Service Management Platform, including but not limited to:

Text, graphics, logos, icons, and images
Software, code, and application design
Trademarks, service marks, and brand names
Audio, video, and multimedia content
Database compilation and arrangement

Is the property of Healthcare Service Management Platform or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, modify, distribute, or reproduce platform content without permission
Use our trademarks or branding without written authorization
Create derivative works based on our platform
Remove or alter copyright notices or proprietary markings

11. Disclaimers and Limitations of Liability

11.1 Medical Disclaimer

IMPORTANT: Our platform does not provide medical advice, diagnosis, or treatment:

Content on the platform is for informational purposes only
Always seek professional medical advice for health concerns
Do not disregard professional medical advice based on platform information
Do not delay seeking medical care because of content on our platform
In case of medical emergency, call emergency services immediately

11.2 Service Availability

We do not guarantee:

Uninterrupted or error-free platform operation
That defects will be corrected immediately
That the platform is free from viruses or harmful components
The accuracy, reliability, or completeness of information
Compatibility with all devices or operating systems

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Healthcare Service Management Platform SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages arising from service provider actions or omissions
Damages resulting from unauthorized access to your account
Damages caused by third-party services or integrations
Any damages exceeding the amount you paid to us in the past 12 months

11.4 No Warranty

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability or fitness for a particular purpose
Warranties of non-infringement
Warranties regarding accuracy, reliability, or availability
Warranties that the platform will meet your requirements

12. Indemnification

You agree to indemnify, defend, and hold harmless Healthcare Service Management Platform, its affiliates, officers, directors, employees, agents, and partners from any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use or misuse of the platform
Your violation of these Terms or applicable laws
Your violation of any third-party rights
Any content you submit or transmit through the platform
Your negligent or willful misconduct

13. Third-Party Services and Links

Our platform may contain links to third-party websites, services, or integrations:

We do not control or endorse third-party content or services
We are not responsible for the privacy practices of third parties
Third-party terms and policies govern your use of their services
We are not liable for any harm or damages related to third-party services
Your interactions with third parties are solely between you and them

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

Accessing account settings and selecting "Delete Account"
Contacting our support team to request account deletion
Note: Pending bookings and payments must be resolved before deletion

14.2 Termination by Us

We reserve the right to suspend or terminate your account immediately if:

You violate these Terms or our policies
You engage in fraudulent or illegal activities
You abuse, harass, or threaten other users or providers
Your account is inactive for an extended period
We are required to do so by law
We decide to discontinue the platform (with reasonable notice)

14.3 Effect of Termination

Upon termination:

Your access to the platform will be revoked
Outstanding payments must be settled
Scheduled appointments may be canceled
Your data will be handled according to our Privacy Policy
Provisions that should survive termination will remain in effect

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

15.2 Dispute Resolution

In the event of any dispute:

Contact our support team first to attempt informal resolution
If unresolved, disputes will be subject to arbitration
Arbitration shall be conducted in accordance with applicable arbitration laws
The arbitration shall take place in [City, India]
The language of arbitration shall be English
Court proceedings, if necessary, shall be in the courts of [Jurisdiction]

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Healthcare Service Management Platform regarding the use of our platform.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.4 Assignment

You may not assign or transfer these Terms or your account to any third party without our written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, or technical failures.

17. Contact and Support

For questions, concerns, or support regarding these Terms or our platform, please contact us:

Email: support@healthcareplatform.com
Phone: +91-XXXXXXXXXX
Address: Healthcare Service Management Platform, India
Support Hours: Monday-Friday, 9:00 AM - 8:00 PM IST

18. Acknowledgment

BY USING THE HEALTHCARE SERVICE MANAGEMENT PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR PLATFORM.