Privacy Policy

Last Updated: December 6, 2025

Welcome to Healthcare Service Management Platform ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using our Healthcare Service Management Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you register and use our platform:

  • Mobile Number: Required for account registration and OTP authentication
  • Name: To personalize your account and communicate with you
  • Email Address: For account notifications and communication
  • Date of Birth: To provide age-appropriate healthcare services
  • Gender: To personalize healthcare recommendations
  • Profile Photo: Optional, to personalize your account

1.2 Health Information

To provide you with appropriate healthcare services, we may collect:

  • Medical history and conditions
  • Appointment and consultation records
  • Lab test bookings and results
  • Prescription information
  • Insurance plan selections and coverage details
  • Health-related queries and preferences

1.3 Location Data

We collect and process your location information to provide location-based services, including:

  • Finding nearby doctors and healthcare professionals
  • Locating diagnostic laboratories and testing centers
  • Showing available healthcare services in your area
  • Providing directions to healthcare facilities

You can control location permissions through your device settings. Disabling location services may limit certain features of our application.

1.4 Usage Data

We automatically collect information about how you interact with our platform:

  • Search queries for doctors, labs, and insurance plans
  • Pages viewed and features accessed
  • Time spent on different sections of the app
  • Booking history and preferences
  • Device information (model, operating system, unique device identifiers)
  • IP address and browser type
  • App crash reports and diagnostic data

1.5 Payment Information

When you make payments through our platform, we process payment information through our integrated payment gateway partners. We do not store your complete credit/debit card details on our servers. Payment information collected includes:

  • Transaction amount and date
  • Payment method used (card/UPI/net banking/wallet)
  • Payment status (successful/failed/pending)
  • Last 4 digits of card number (for reference only)
  • Billing address

All payment transactions are processed securely through PCI-DSS compliant payment gateways.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • To create and manage your account
  • To authenticate your identity through OTP verification
  • To facilitate doctor appointments and consultations
  • To process lab test bookings and deliver results
  • To help you explore and select insurance plans
  • To process payments and maintain transaction records
  • To provide customer support and respond to your inquiries

2.2 Communication

  • Send appointment reminders and confirmations
  • Notify you about lab test results
  • Update you on payment status
  • Send real-time notifications about your bookings
  • Provide health tips and wellness information
  • Inform you about new features and services
  • Send promotional offers and discounts (you can opt-out anytime)

2.3 Improvement and Analytics

  • Analyze usage patterns to improve our services
  • Personalize your experience based on preferences
  • Conduct research and development for new features
  • Monitor and analyze trends and user behavior
  • Detect, prevent, and address technical issues
  • Improve search algorithms and recommendations

2.4 Security and Fraud Prevention

  • Protect against unauthorized access and fraudulent activities
  • Verify user identity and prevent account misuse
  • Monitor for suspicious transactions
  • Comply with legal obligations and regulations

3. OTP Authentication

Our platform uses One-Time Password (OTP) authentication for secure login. When you enter your mobile number:

  • A unique OTP is generated and sent to your registered mobile number via SMS
  • The OTP is valid for a limited time (typically 10 minutes)
  • OTPs are used solely for authentication purposes
  • We do not store OTPs after successful verification
  • Failed login attempts are monitored to prevent unauthorized access

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Healthcare Providers

When you book appointments or tests, we share necessary information with doctors, diagnostic centers, and healthcare professionals to fulfill your booking and provide services.

4.2 Insurance Companies

When you inquire about or purchase insurance plans, we share relevant information with insurance providers to facilitate plan enrollment and claims processing.

4.3 Payment Processors

We use third-party payment gateways to process transactions. These partners receive only the information necessary to complete payment processing and are bound by strict confidentiality agreements.

4.4 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • SMS and notification delivery
  • Data storage and hosting
  • Analytics and performance monitoring
  • Customer support services
  • Marketing and advertising

4.5 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues
  • Emergency situations involving health or safety

5. Data Security

We implement robust security measures to protect your personal and health information:

  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
  • Secure Storage: Data is stored on secure servers with restricted access
  • Access Controls: Only authorized personnel have access to personal information
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Authentication: Multi-factor authentication and OTP verification protect your account
  • Monitoring: Continuous monitoring for suspicious activities and unauthorized access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your experience:

  • Session Cookies: Maintain your login session and preferences
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences
  • Advertising Cookies: Deliver relevant advertisements (if applicable)

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our platform.

7. Third-Party Integrations

Our platform integrates with third-party services to enhance functionality:

  • Payment gateways for secure transactions
  • SMS providers for OTP delivery
  • Mapping services for location-based features
  • Analytics platforms for usage insights
  • Cloud storage providers for data backup

These third parties have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of these external services.

8. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as fraud prevention and financial records).

9. Your Rights and Choices

You have the following rights regarding your personal information:

9.1 Access and Update

  • Access your personal information through your account profile
  • Update or correct inaccurate information
  • Request a copy of your data in a portable format

9.2 Deletion

  • Request deletion of your account and personal information
  • Delete specific information from your profile
  • Note: Some information may be retained as required by law

9.3 Communication Preferences

  • Opt-out of promotional emails and notifications
  • Manage notification settings in the app
  • Unsubscribe from marketing communications (essential service notifications will continue)

9.4 Location Permissions

  • Enable or disable location services through device settings
  • Choose when to share location information

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Data Transfer

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending a notification through the app or email for significant changes

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: support@healthcareplatform.com
  • Phone: +91-XXXXXXXXXX
  • Address: Healthcare Service Management Platform, India

We will respond to your inquiries within a reasonable timeframe and make every effort to address your concerns.

14. Consent

By using our Healthcare Service Management Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.